!!install!!: Kerio Control Web Filter Is Not Activated Categorization Is Disabled Hot

Kerio Control Web Filter Not Activated: Categorization Disabled

Ensure the filter hasn't simply been toggled off in the WebAdmin interface: Navigate to Content Filter Applications and Web Categories Enable Kerio Control Web Filter is checked and click GFI Support Are you seeing specific DNS response timeout errors in your logs, or is the license itself showing as

Confirm connectivity to update servers

Step 3: Check DNS and Connectivity

If the database fails to update, the appliance cannot resolve the update server.

Reboot the Appliance: After updating DNS settings, a reboot is often necessary to refresh the token transfer from Kerio internal servers. 4. Verify License Status Ensure outbound HTTPS is allowed from the Kerio

B. Connectivity Issues (DNS & Firewall)

Kerio Control needs to communicate with the external categorization service to function.

• Ensure outbound HTTPS is allowed from the Kerio Control machine.
• If Kerio is behind a proxy, configure it under Advanced → Proxy Server.

If tests fail:

Last updated: October 2025 – Compatible with Kerio Control 9.4.x and 10.x.