Sihot Pms — Check In

Mastering the Front Desk: A Deep Dive into the Sihot PMS Check-In Process

In the fast-paced world of hospitality, the check-in process is the "moment of truth." It sets the tone for the entire guest stay. A seamless, fast, and personalized check-in can turn a tired traveler into a loyal advocate, while a clunky, slow process can ruin a first impression forever.

: Indicated by an icon in the arrival summary, this shows the guest has completed details online. Staff must still execute the function in to finalize the arrival. SIHOT.KIOSK : Guests can use a self-service terminal sihot pms check in

• Print or email registration card, folio summary, and local information; provide receipts for payments.

1. Check-in is confirmed (Reservation moved from Arrivals to In-house).
2. Payment is authorized (Not just swiped—authorized).
3. Room status is "Occupied" (Housekeeping knows the guest has arrived).

2. Locating the Reservation

There are two main ways to find a booking: Mastering the Front Desk: A Deep Dive into

Locate the Reservation
Use the arrival list, scan a guest’s ID, or search by name/confirmation number. SIHOT’s smart search pulls up the booking instantly. Print or email registration card, folio summary, and

19:31 – The Glitch

• Checks real-time availability.
• Applies the best available rate (BAR) based on current occupancy.
• Creates a new guest profile on the spot.
• Links the check-in to the night audit in real time.