The Hardware Information Does Not Match With Your Dongle Please Contact Autodata New!

Troubleshooting the "Hardware Information Does Not Match with Your Dongle" Error in AutoData

A Complete Guide for Automotive Workshops and Technicians

Contact info:
Name: [Your name]
Company: [Your company/shop name]
Phone: [Your number]
Autodata license/account number: [if any]

Use this code with your license generator to create a new .reg file. : Verify that "SafeNet Sentinel Hardware Key" appears

Registry Errors: Incomplete or incorrect license registration in the Windows Registry can prevent the software from validating the dongle.

By following these troubleshooting steps and best practices, you should be able to resolve the "hardware information does not match with your dongle" error and get back to using your Autodata software without any issues. If you are still experiencing problems, don't hesitate to reach out to Autodata support for further assistance. : Verify that "SafeNet Sentinel Hardware Key" appears

🔍 Problem Summary

• Software: AutoData (or compatible diagnostic software)
• Error: “The hardware information does not match with your dongle. Please contact AutoData.”
• Cause: The dongle is tied to a specific computer’s hardware signature. Changing PC components, reinstalling Windows, or using a different computer will trigger this error.

: Verify that "SafeNet Sentinel Hardware Key" appears under USB controllers. If using an emulator, look for "AuDaS0 Virtual Device" under System Devices. Adjust Regional Settings Control Panel > Region and ensure the format is set to English (United States) Run as Administrator

Uninstall the current driver via the Control Panel or the original installation media. : Verify that "SafeNet Sentinel Hardware Key" appears

Step B: Reinstall Dongle Drivers (Most Common Fix) The software may be looking for the dongle using outdated or corrupted drivers.